Returns & Exchanges
Due to the perishable nature of our premium meat products, we cannot accept physical returns once a delivery has been completed. If you are unsatisfied with the quality of your order, please contact our team within 24 hours of receipt for a resolution or credit.
Inspect Your Order
Upon delivery, immediately check your items for temperature, vacuum seal integrity, and overall quality while the product is still fresh.
Document Issues
If you notice any discrepancies or damage, take clear photographs of the product and the shipping label to assist our quality control team.
Contact Support
Email our customer service department at support@madbutchermeat.com within 24 hours of delivery with your order number and any supporting photos.
Resolution Review
Our master butchers will review your claim and, if approved, will issue a replacement shipment or a store credit to your account within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing