Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is my meat packaged for shipping?
All orders are vacuum-sealed for freshness and packed in insulated coolers with dry ice or gel packs to ensure they remain at safe, refrigerated temperatures during transit.
Where do you source your livestock?
We partner exclusively with local farms that prioritize ethical raising practices, ensuring our beef, pork, and poultry are hormone-free and of the highest quality.
How long will the meat stay fresh after delivery?
Vacuum-sealed products can be kept in the refrigerator for up to 5 days or in the freezer for 6-12 months without compromising flavor or texture.
Do you offer same-day delivery?
Currently, we offer next-day delivery for local orders placed before 2:00 PM. Nationwide shipping typically takes 2-3 business days depending on your location.
What is your return policy for perishable goods?
Due to the nature of our products, we cannot accept returns. However, if there is an issue with your order or it arrives damaged, please contact us within 24 hours for a full refund or replacement.
Can I customize the thickness of my steaks?
Yes! We offer custom cutting services. Simply leave a note in the 'Special Instructions' box at checkout, and our master butchers will prepare your order to your exact specifications.